The clinic phone is always answered. The consultation note writes itself.
Ana, the Magic AI voice assistant, takes reception calls day and night: she books, reschedules and cancels appointments on the doctors' real schedules, reminds patients and tells them the status of their lab results. In the consulting room, the doctor records the consultation and the AI drafts the note, which the doctor then reviews and signs off.
Demo clinic · test number +40 373 818 611Demo: a fictional clinic, “Clinica Magic AI”, on a Romanian number. It answers in English and German too. You can book, reschedule and cancel appointments in the test system. The narrated presentation plays by itself, with voice, in about 9 minutes.
Clinica Magic AI, hello! I'm Ana, the clinic's virtual assistant. How can I help you?
I'd like a paediatrics appointment for my daughter.
Of course. I can see you're calling from the number on your record. I have Thursday at 10:30 or Friday at 16:00. Which suits you better?
Thursday at 10:30, please.
All done, your daughter is booked for Thursday at 10:30. I'll call you the day before to confirm.
Everything is live. Test it as a patient would.
Call the demo clinic
Book an appointment, move it, ask about prices or how to prepare for a test. In English, German or Romanian.
+40 373 818 611 →Chat and voice on the website
The same assistant, by text or by voice, exactly as it appears on the clinic's website. Switch the chat to English.
Open the chat →Narrated presentation
The assistant, the consultation and the app, presented step by step. About 10 minutes.
Start the presentation →Calculate your cost
Choose the number of doctors and your expected volume. See the monthly cost straight away and request a demo.
Calculator →Reception is busy exactly when patients call.
When the clinic opens, everyone calls at once. Reception is checking patients in and answering the phone at the same time, and in the evenings and at weekends nobody picks up. Meanwhile, doctors are writing up their notes after hours.
Three parts that work together.
What the assistant books appears in the app instantly. What the doctor records goes into the patient's record. Reception sees everything in one place.
The voice assistant
Answers the clinic phone and the website chat, books on the real schedule, reminds patients, reports the status of lab results and calls back on request.
The clinic app
Today's overview, the doctors' calendar, patients and records, lab results, calls, tasks and settings. On desktop, tablet and phone.
The consultation note
The doctor records the consultation, with the patient's consent. The AI drafts a structured note, which the doctor corrects and signs off.
A reception desk that never closes.
Ana (the clinic chooses the name) speaks Romanian, English and German, on the clinic's phone number and in the chat and voice widget on its website. She always introduces herself as a virtual assistant.
Books on the real schedule, not through a form.
- Books, reschedules, cancels and confirms appointments, taking into account the doctor, the room and the length of the service
- Books for the caller or for a family member, such as a child or a parent
- Recognises returning patients by their phone number; new patients spell out their name
- Schedules a call-back at the time the patient asks for
Answers only from the clinic's documents
Services, prices, doctors, test preparation, parking, policies. When it doesn't know, it says so, and the question is passed on to reception.
No medical advice
It does not diagnose or triage. In an emergency, it tells the patient to call 112.
Notices when a patient is upset
It recognises frustration, adjusts its tone and transfers the call to reception during reception hours. Outside those hours, it takes a message.
“Are my results in?” A safe answer, with no values over the phone.
The assistant only gives the status of results, never the values, and only after verifying the patient's identity.
- Verification with the date of birth and the last 4 digits of the national ID number (CNP)
- After 3 failed attempts, access is locked for 24 hours
- The doctor marks the result first: no issues, follow-up needed or urgent
- The patient receives a link to the results by email
Hello, I wanted to check whether my test results are in.
Of course. To verify your identity, could you tell me your date of birth and the last 4 digits of your CNP?
3 May 1985, and the digits are 6-0-2-4.
Thank you. Your results are ready and the doctor has marked them as no issues. I'll send you the link by email.
The assistant makes calls, not just answers them.
Calls to patients start automatically or at the team's request, and the outcome of each one appears in the app.
Reminders 24 h and 2 h before
The patient confirms, reschedules or cancels during the call. If they don't answer, they get an SMS.
Urgent result
When the doctor marks a result as urgent, the assistant calls the patient to book a follow-up.
Waiting list
When a slot becomes free, the assistant offers it to the patients who are waiting.
Doctor unavailable
If a doctor is away, the assistant calls the affected patients and reschedules them.
Satisfaction surveys
After the visit, with questions that can be customised for each doctor.
“Ask the agent to call”
A button in the app: reception asks the assistant to call a patient on its behalf.
The doctor talks to the patient. The note drafts itself.
The doctor records the consultation from the browser, only with the patient's written consent, which is noted in the record. The AI transcribes the conversation and proposes a structured note. The final decision stays with the doctor.
Structured, with quotes you can check.
- Reason for the visit, medical history, clinical examination, investigations, conclusions
- Diagnosis with a proposed ICD-10 code, and recommendations
- Quotes from the conversation for checking, and a list of what was not discussed
- The audio recording is deleted immediately after transcription
Recording
From the browser, only with the patient's written consent, noted in the record.
Transcription
The conversation becomes text, and the audio recording is deleted immediately.
Review and sign-off
The doctor corrects the proposed note and signs it off.
Saving and sending
The note is saved to the patient's folder in the clinic's Google Drive. Recommendations are emailed only if the doctor decides so.
Everything the assistant does appears in the app instantly.
Reception, nurses, doctors and the manager work in the same app, each with their own access rights.
The clinic's day at a glance.
- The day's arrivals, by doctor and by time
- Appointments booked by the assistant appear immediately
- Calls, with a summary, sentiment and detected emotions
The schedule of every doctor and every room.
- Day or week view, by doctor or by room
- Move an appointment by drag and drop
- Services, prices, doctors, opening hours, rooms and the assistant's knowledge, all in Settings
The patient record and the results, in one place.
- The patient's details, appointments and consultations
- The doctor marks results before the patient is told
- Tasks for the team, a waiting list and surveys
Everyone sees only what they need.
- Roles: reception, nurse, doctor and manager
- Doctors see only their own patients
- Two-step sign-in for doctors and managers
- The app works on mobile phones too
The data stays with the clinic.
Data is kept in the clinic's own Google Sheets and Google Drive.
Encryption
National ID numbers (CNP) and consultation notes are encrypted.
Audit log
Every time a record is opened or changed, it is logged.
Export and erasure
At the patient's request: a ZIP export of their data, or its erasure, in line with the GDPR.
Limited retention
Call recordings and transcripts are deleted from the voice provider after 30 days. Transcripts are kept encrypted for 90 days, after which only the summary remains.
AI Act transparency
The assistant always says that it is a virtual assistant.
No triage
It gives no medical advice and does not assess urgency; in an emergency it directs patients to 112.
Audio deleted
The consultation recording is deleted immediately after transcription.
Role-based access
Doctors see only their own patients; doctors and managers sign in with two-step authentication.
See what you have used, every month.
- Assistant minutes, appointments booked by the assistant, SMS and, with the Digital consultation add-on, summarised consultations
- Compared with what your plan includes, for the current month
- Emails are not charged
Choose the package, add the options, see the cost.
−50%Launch offer: all prices at halfThe base package digitises your reception: appointments, information about the clinic, doctors, specialties, opening hours and prices, reminders and lab result status. Digital consultation and the post-visit survey are options on top. The estimate updates as you go, and your request brings the summary to your inbox.
For comparison
In Romania, a receptionist costs the employer about €1,100 a month and covers one shift. The assistant answers several calls at the same time, day and night, and leaves reception free for the patients in the clinic.
What clinics ask us.
What happens if the assistant doesn't know the answer?
It answers only from the clinic's documents: services, prices, doctors, test preparation, parking, policies. When it can't find the answer, it tells the patient it doesn't know, and the question is noted for reception. That way you can see what is worth adding to the assistant's knowledge.
Can patients speak to a person?
Yes. The assistant transfers the call to reception during reception hours, including when it senses that the patient is frustrated or upset. Outside those hours, it takes a message or schedules a call-back at the time the patient asks for.
How does it handle emergencies?
It does not triage and gives no medical advice. If the patient describes an emergency, it tells them to call 112.
Where is the data stored?
In the clinic's own Google Sheets and Google Drive. National ID numbers (CNP) and consultation notes are encrypted, every time a record is opened or changed it is logged, and a patient's data can be exported or erased on request. Call recordings are deleted from the voice provider after 30 days, and consultation audio immediately after transcription.
Do patients know they are talking to a virtual assistant?
Yes. The assistant always introduces itself as a virtual assistant, in line with the transparency requirements of the AI Act.
Does it work with our current software?
Not yet. Integration with other clinic software has not been built: the Magic AI app becomes the clinic's booking system. Nor is it integrated with the Romanian national health insurance systems (CNAS/SIUI).
How long does set-up take?
It depends on the number of doctors, services and rooms, and on the documents the assistant learns from. Set-up is a one-off fee (free with annual payment in advance), and we agree the timeline together after the demo.
How is the monthly cost calculated?
You pay for the reception plan you choose, plus any add-ons: Digital consultation for the number of doctors who record, and the post-visit survey if you want it. Anything above the included volumes is charged per minute, per booking, per SMS and per consultation. Emails are not charged. You can see the month's usage at any time on the Usage screen, and an estimate of the cost in the quote calculator.
Call the demo clinic now.
Ana will answer.
Book an appointment as a patient would. If you like what you hear, request a full demo, including the app and the consultation note.